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Thomas P.Wyndmoor, PA
"I go out of my way to go to Thompson. There is a Lexus dealer closer to my home, but because your organization has such a great image and reputation, I decided that when I did buy a Lexus, it was going to be from Thompson." |
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Bunny W. Beavercreek OH
"I had occasion to take my 2003 Lexus RX 300 into Thompson Lexus for service... They were wonderful! ... I want to extend my thanks to Thompson Lexus for their excellent service, as well as customer service. They are tops on my list!" |
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Ronald A.Erdenheim, PA
"I again want to say thank you for the excellence that I continue to experience at your Lexus dealership. My 2008 GS 350 arrived without a problem. The car is outstanding. ... I have never encountered such a customer-oriented, positive, genuine group of men and women at any car dealership. I have already recommended two very impressed friends who are interested in purchasing a Lexus from your location. I am very fortunate to have found Thompson Lexus. Thank you for all that you do to ensure such a consistently positive experience." |
Mike F.
"I rarely give any feedback, good, bad or indifferent, but I must tell you that I have had two experiences with your service department in the last few months and I would characterize my interaction with all of your staff as an exceptional customer service experience. If your customer service protocol was designed and implemented through a consulting service it was well worth the money. If you devised this plan internally, then someone deserves a bonus. I have owned and have had service at BMW, Audi, Acura and Jaguar and your overall service operation is much more superior to the next best run operation." |
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